If your plans change,

we have something for you

Flexibility for your reservation

We are aware of the special situation that we are all facing due to the COVID-19 crisis, so we want to be as flexible as possible to adapt to it. If you have booked one of our properties with a check-in date between May 1st and June 30th, we are providing all guests a travel credit equal to the value of their booking to use at the same, or at any of our other properties, any time during the next 12 months.

  • You can modify your check-in and check out dates to any other available dates in the next 12 months.
  • You can modify (if you want) your current property to any other available property listed on our website.
  • You'll only pay the fare difference, if there is one. If the new fare is lower, we will refund you the difference.

What's more, if the situation continues past June 30th, we will make this flexibility policy available for reservations checking-in after that date.

How to modify the reservation?

Send us an email to indicating:

  1. 1. Current reservation number
  2. 2. New dates
  3. 3. Name of the new property (only if you decide to change it)
Terms and conditions for current reservations

You can modify the check-in and check out dates of your reservation for reservations with check-in date in between May 1st and June 30th.

You can modify the property of your reservation for any other available property listed in our site, free of charge, for reservations with check-in date in between May 1st and June 30th.

You will have to pay any fare difference if applicable. If the new fare is lower, the difference will be refunded.

You can only make changes once per reservation.